TriggerTech Enhanced Warranty Program

Single Stage Rem 700 Diamond Trigger

In keeping with TriggerTech’s commitment to customer satisfaction we are issuing an Enhanced Warranty Program in response to a condition that has been reported with Single Stage Rem 700 Diamond Triggers. Over the past several months, TriggerTech has investigated reports of momentary delayed discharge after the trigger was pulled, affecting a small percentage of its Single Stage Rem 700 Diamond Triggers manufactured in 2020.

Our investigation concluded that this condition relates to a design change that was implemented in March 2020 that involved several trigger components. In certain tolerance stack-up scenarios of trigger and/or action components, this change may result in momentary delayed discharge.

The reported cases of this condition represent approximately 1% of those triggers incorporating the design change. Of the triggers returned to TriggerTech with reports of this condition, TriggerTech was not able to recreate the condition in over 90% of cases. No injuries of any kind have been reported as a result of this condition.

TriggerTech has identified and implemented a design change to address the reported condition.

Because our customers’ satisfaction is critical, TriggerTech is issuing an Enhanced Warranty Program for all Single Stage Rem 700 Diamond Triggers manufactured from March 1, 2020 to December 10, 2020. All customers who purchased triggers covered by the Enhanced Warranty Program can have their triggers replaced, without charge, with a trigger with the updated design. Shipping costs will be paid by TriggerTech.

Here are the important details of the Enhanced Warranty Program:

To identify whether your Single Stage Rem 700 Diamond Triggers was manufactured from March 1, 2020 to December 10, 2020, please complete the Enhanced Warranty Program Identification Form.
TriggerTech will confirm if your trigger is covered by this Enhanced Warranty Program and if so, we will provide you with prepaid return instructions.
TriggerTech will make reasonable commercial efforts to ship your replacement trigger as quickly as possible. Once we confirm your trigger is covered under the Enhanced Warranty Program we will provide you with the date that your replacement trigger will be scheduled to ship.
TriggerTech will accept and replace triggers covered by this Enhanced Warranty Program provided the Enhanced Warranty Program Identification Form is completed and submitted on or before March 31, 2021.

Contact TriggerTech at support@triggertech.com or at 1-888-795-1485 from 9 a.m. to 5 p.m. EST for more information.

If you experience a delay between trigger pull and firing, stop using your trigger immediately and have your trigger replaced through this Enhanced Warranty Program.

FAQ

Q. How do I determine if my Single Stage Rem 700 Diamond Trigger is covered under the Enhanced Warranty Program?

A. TriggerTech takes the proactive step to serialize/date code every trigger it ships. Because of this it is possible to use serial number/date code information to determine if your trigger is covered. See Identifying Enhanced Warranty Triggers

Q. Does this apply to any other TriggerTech Products?

A. While delayed discharges are possible on all firearms, this Enhanced Warranty Program only applies to Single Stage Rem 700 Diamond Triggers manufactured between March 1, 2020 and December 10, 2020.

Q. How would I know if this is happening to my Trigger?

A. If, after you pull your trigger, there is a momentary delay from the trigger pull to the firing pin being dropped / shot being fired.

Q. What should a shooter do if they pull the trigger and the gun does not fire?

A. Any time the trigger is pulled, and the firearm fails to fire:

A hangfire should be assumed. The firearm should not be opened or unloaded, but should be kept pointing in a safe direction for 60 seconds with a modern cartridge—and two minutes for a muzzleloader. (This is considered to be sufficient time for any hangfire to complete ignition.)
While keeping your firearm pointed in a safe direction, unload your firearm. CAUTION - it is possible that your firearm may discharge while operating the bolt.
Inspect cartridge for primer indentation to determine if the cause was a misfire or hang fire

Q. Does the issue present itself immediately or over time?

A. In the reported cases, it was most common for this issue to be present immediately. In the majority or remaining cases, the issue would present itself within the first 250 cycles.

Q. How common is the issue?

A. The reported cases represent appropriately 1% of the Single Stage Rem 700 Diamond Trigger manufactured during the period March 1, 2020 to December 10, 2020.

Q. Has anyone been injured or killed as a result of this?

A. There have been no deaths or injuries of any kind reported to TriggerTech as a result of this condition.

Q. What is different about the new design?

A. TriggerTech believes the delayed discharge condition is being caused by rare stack up tolerance scenarios within the trigger and/or action. In reviewing the sear drop characteristics, TriggerTech has made changes that we believe will greatly reduce the possibility of this occurring.

Q. How long will it take to get my Replacement Trigger?

A. Minimizing downtime for our consumers is a priority and TriggerTech. Once we confirm your trigger is covered under the Enhanced Warranty Program we will provide you with the date that your replacement trigger will be scheduled to ship. Limited Edition Triggers will be replaced with equivalent standard models.

Q. Why is there a posted expiry date for this program?

A. TriggerTech would like to replace all of the affected triggers as soon as possible. Posting an end date is to encourage customers to participate in this program sooner than later. TriggerTech is prioritizing the replacements for this program until March 31, 2021. Of course, we will continue to process these triggers as part of our Warranty Program beyond the end date.

Q. Can I get an advanced replacement?

A. We understand that having a rifle out of service can be inconvenient and prevent you from participating in shooting activities. If you would like your replacement sent out in advance of TriggerTech receiving your returned trigger, please let us know. We would require a credit card to have on file in the event that you do not return the original trigger. Please contact support@triggertech.com if you wish to take advantage of this offer.

Identifying Enhanced Warranty Triggers

The SKU and Serial Number / Date Code can be used to identify if your TriggerTech Trigger is covered under the Enhanced Warranty Program.

This table shows the TriggerTech Triggers that are covered under the Enhanced Warranty Program.

Model	Example Photo	Lever Styles	SKU	Serial Number / Date Codes
Single Stage Rem 700 Diamond Right Hand		Pro Curve Straight Flat Traditional Curve	R70-SRB-02-TNP R70-SRB-02-TNF R70-SRB-02-TNC	FC0A-001 -> FL1A-9999
Single Stage Rem 700 Diamond Left Hand		Pro Curve Straight Flat Traditional Curve	R7L-SRB-02-TNP R7L-SRB-02-TNF R7L-SRB-02-TNC	FC0A-001 -> FL1A-9999
Single Stage Rem 700 Diamond Bottom Safety		Pro Curve Straight Flat Traditional Curve	R70-SRB-02-BNP R70-SRB-02-BNF R70-SRB-02-BNC	FC0A-001 -> FL1A-9999
Single Stage Rem 700 Diamond AREA 419 Edition		Pro Curve Straight Flat	X18-SYB-02-TNP X20-SYB-02-TNF	FC0A-001 -> FL1A-9999
Single Stage Rem 700 Diamond Signature Edition		Pro Curve	X26-SGG-02-TNP	FC0A-001 -> FL1A-9999

This diagram shows how to use the SKU and Date Codes to determine if your TriggerTech Trigger is covered under the Enhanced Warranty Program.

NRA Gun Safety Rules

Shooters are reminded to always follow the NRA Gun Safety Rules.

NRA GUN SAFETY RULES

1. The fundamental NRA rules for safe gun handling are:

ALWAYS Keep The Gun Pointed In A Safe Direction
This is the primary rule of gun safety. Common sense dictates the safest direction, depending on different circumstances.

ALWAYS Keep Your Finger Off The Trigger Until Ready To Shoot

When holding a gun, rest your finger alongside the frame and outside the trigger guard. Until you are actually ready to fire, do not touch the trigger.

ALWAYS Keep The Gun Unloaded Until Ready To Use
If you do not know how to open the action or inspect the chamber(s), leave the gun alone and get help from someone who does.

2. When using or storing a gun, always follow these additional NRA rules:

Know your target and what is beyond.
Be absolutely sure you have identified your target beyond any doubt. Equally important, be aware of the area beyond your target. This means observing your prospective area of fire before you shoot. Never fire in a direction in which there are people or any other potential for mishap. Think first. Shoot second.

Know how to use the gun safely.
Before handling a gun, learn how it operates. Know its basic parts, how to safely open and close the action and remove any ammunition from the gun or magazine. Remember, a gun's mechanical safety device is never foolproof. Nothing can ever replace safe gun handling.

Be sure the gun is safe to operate.
Just like other tools, guns need regular maintenance to remain operable. Regular cleaning and proper storage are a part of the gun's general upkeep. If there is any question concerning a gun's ability to function, a knowledgeable gunsmith should look at it.

Use only the correct ammunition for your gun.
Only BBs, pellets, cartridges or shells designed for a particular gun can be fired safely in that gun. Most guns have the ammunition type stamped on the barrel. Ammunition can be identified by information printed on the box and sometimes stamped on the cartridge. Do not shoot the gun unless you know you have the proper ammunition.

Wear eye and ear protection as appropriate.
Guns are loud and the noise can cause hearing damage. They can also emit debris and hot gasses that could cause eye injury. For these reasons, shooting glasses and hearing protection should be worn by shooters and spectators.

Never use alcohol, over-the-counter drugs or prescription drugs before or while shooting.
Alcohol, as well as any other substance likely to impair normal mental or physical bodily functions, must not be used before or while handling or shooting guns.

Store guns so they are not accessible to unauthorized persons.
Many factors must be considered when deciding where and how to store guns. A person's particular situation will be a major part of the consideration. Dozens of gun storage devices, as well as locking devices that attach directly to the gun, are available. However, mechanical locking devices, like the mechanical safeties built into guns, can fail and should not be used as a substitute for safe gun handling and the observance of all gun-safety rules.

Additional Safety Precautions
Be aware that certain types of guns and many shooting activities require additional safety precautions.

Cleaning
Regular cleaning is important in order for your gun to operate correctly and safely. Taking proper care of it will also maintain its value and extend its life. Your gun should be cleaned every time that it is used.

A gun brought out of prolonged storage should also be cleaned before shooting. Accumulated moisture and dirt, or solidified grease and oil, can prevent the gun from operating properly.

Before cleaning your gun, make absolutely sure that it is unloaded. The gun's action should be open during the cleaning process. Also, be sure that no ammunition is present in the cleaning area.